SpotOn. Point-of-sale systems & business software solutions
Role
Product Designer
Duration
5 months
Platfrom
Web
Created with
Front-End Engineer
Back-End Engineer
QA Specialist
Overview
SpotOn Restaurant is a cloud-based POS system that provides both front and back of house features, integrations, and tools for running a restaurant business smoothly.
Role
User Research, User Testing, User Flow, Customer journey mapping, Prototyping, High fidelity.
Duration
1 months
Platfrom
Web
Team
Anastasia Besedina, Eugene Vasilchenko, Oleksandr Abrosov
Overview
Buki is an online platform that connects private tutors with students. With 110,000+ tutors and 200+ subjects, Buki makes it easy for students and tutors to find each other.
Balance.
Menopause Support
The app allows women worldwide to track symptoms, access personalized content, download a Health Report©, and share stories in the community.
Nominees
App Store, App of the Day
App Store, Editor's choice
Created with
Front-End Engineer
Back-End Engineer
QA Specialist
Platform
IOS
Android
View project
Timeline
The complete UX process is the most effective way to gather quantitative and qualitative data, and acquire insights into user experiences.
1 Research
Usability tests
OOD framework
Analysis
1 Research
Usability tests
OOD framework
Analysis
1 Research
Usability tests
OOD framework
Analysis
1 Research
Usability tests
OOD framework
Analysis
Dream Car Giveaway
An online platform that enables users to participate in competitions for high-value vehicles.
Created with
Front-End Engineer
Back-End Engineer
QA Specialist
Platfrom
Web
View project
Role
Product Designer
Duration
5 months
Platfrom
Web
Created with
Front-End Engineer
Back-End Engineer
QA Specialist
Research
Usability Tests
I conducted five usability tests, which consisted of an interview followed by completing tasks on Spot On, and then on their own Point of Sale (POS) systems. To ensure accuracy, I used my camera to record the screen since the tests were conducted on the actual servers in the restaurants.
Using this method, I was able to identify pain points, edge cases, and understand the specific challenges users face in their day-to-day work.
Outcome
5 Usability tests
Tasks
Add to the order 2 main dishes and 2 drinks.
Add guests to the check.
Split the check.
Overview
Buki is an online platform that connects private tutors with students. With 110,000+ tutors and 200+ subjects, Buki makes it easy for students and tutors to find each other.
The feedback
KP
Kamilla
Server
“The size of the text for important information is too small and It is hard to read”
KP
Kamilla
Server
“It is not clear what the colors on the categories mean”
KP
Kamilla
Server
“The size of the text for important information is too small and It is hard to read”
KP
Kamilla
Server
“It is not clear what the colors on the categories mean”
8
Interviews conducted
500
Insights gathered
45
Ideas generated
15
Usability tests
Role
Product Designer
Duration
5 months
Platfrom
Web
Created with
Front-End Engineer
Back-End Engineer
QA Specialist
Analysis
Following the research methods mentioned earlier, I gathered substantial raw data, including quantitative and qualitative insights. The primary objective of this research was to identify the specific issues that SpotOn servers experiences during the order process.
We mapped out the business process, clarifying roles and objectives, and identifying pain points. By breaking down the order process and mapping customer journeys, we highlighted critical moments needing targeted solutions.
Overview
Buki is an online platform that connects private tutors with students. With 110,000+ tutors and 200+ subjects, Buki makes it easy for students and tutors to find each other.
Next Cases
Viktoria Okhrimchuk
Primary objectives
One of the primary objectives of this project was to determine what motivates students the most to book a private class with a tutor and identify the specific criteria affecting their decision.
The project has several constraints.I could not add any additional filters or steps and avoid decisions requiring extra effort from tutors.
Discover, create, iterate
During the first several user interviews, a crucial insight emerged – users often base their choice of private tutors on appearance. This feedback confirmed the need for changes to the Catalog page, particularly regarding photo quality. The existing website featured tiny, low-quality photos that failed to support users in making intuitive tutor selections.
Solution
After conducting 15 user interviews, I developed a way to improve photo quality without burdening tutors. I enlarged the photo size, made it mandatory, and included tips on necessary photo types.
The results of the user testing were remarkable. Out of 12 users, all preferred larger photos, as they allow for a better view of the tutor's posture, apparel, and gaze, which were the most important aspect fo them in choosing the tutor.
Summary
After conducting user interviews, we were able to identify the key factors that helped users in selecting a private tutor. As a result, we were able to provide a quick solution to the stakeholders and meet the needs of both private tutors and students. The business found this idea valuable and, based on feedback from real users, decided to implement the changes on their website.
Next Case
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